Privacy Policy | Canadoss

1. Introduction

Canadoss ("we", "our", or "us") is a document collection platform designed for Canadian immigration consultants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us:

Account Information: Email address and authentication credentials when you create an account.
Client Information: Names, contact details, and case information that immigration consultants enter for their clients.
Documents: Immigration documents uploaded through our platform.
Usage Data: Information about how you interact with our platform.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and manage document uploads and case workflows
Send transactional emails (login links, notifications)
Respond to your requests and support inquiries
Detect and prevent fraud or abuse

4. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS and at rest. Documents are stored securely with access controls. We use Supabase for our database and authentication, which maintains SOC 2 Type II compliance.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Immigration consultants may delete client data and documents at any time. Upon account deletion, we will delete your data within 30 days, except where retention is required by law.

6. Data Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third-party services that help us operate (hosting, email delivery, analytics).
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent where applicable

8. Cookies

We use essential cookies for authentication and preferences (theme, language). We do not use third-party tracking cookies for advertising purposes.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@canadoss.ca

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.